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Sony

Global Business Services

We specialize in your non-core functions

Simplifying the lives of our clients.

Businesses across various sectors trust Sony DADC to take on leadership in process efficiencies, demonstrate cost savings and deliver long-term revenue growth. 

Our solutions expertise and understanding of our clients’ operations creates a strong partnership in providing integrated business services.

 

Our Managed Services are available for all industries to issue, negotiate and deliver services from one of the best and most efficient commercial suppliers. We want to grow your business together with you and we provide synergies to ensure the most cost-effective solution on the market.

Get an overview of our Global Business Services

Order-to-cash services
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Order-to-cash services

 

Multi-language, pan-European customer service, orders, returns and claim management, master data management, call center, hotline and advanced reporting are among the key areas covered.

Our teams are fluent in the languages of the serviced territories and are able to flexibly respond to peak demands at a short lead-time.

Finance and Accounting Services
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Finance and Accounting Services

 

From billing, cash collection, A/P and A/R processing to credit and risk management, reconciliation, dunning and advanced financial reporting.

By improving cash collection and days sales outstanding (DSO) rates we free up cash. In addition, direct cost of service reduce while quality, compliance and on-time delivery increase.

IT Services
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IT Services

 

  • L1 helpdesk
  • Network Operating Center (NOC)
  • Robotic Process Automation (RPA)
  • Application support
Supply planning
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Supply planning

 

  • Milestone creation & planning
  • Establishing a supply plan based on demand forecast, supplier capacity and workability
  • Scenario planning
  • Setting up Bill of Materials
  • Tracking workability status
  • Creating and managing purchase orders
  • Information & relationship management between client and suppliers
  • Handling communication between the client, suppliers and 3PL’s
  • Managing relationship with 1st party platform owners

Management of third party logistics
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Management of third party logistics

 

Sony DADC can oversee a client’s third party service provider through owning the warehouse contract and managing operations, and service with agreed KPIs.

 

Sony DADC’s goal is to remove the challenges and excessive costs of managing a full supply chain solution that can be dedicated to extend the life of packaged media. With an independent and cohesive operations management platform that integrates with third party providers we are able to further support our clients by addressing several challenges facing the industry today.  This will help clients focus on their core business initiatives.

 

The industry requires simplified and integrated solutions, and Sony DADC is in a position to make the 3PL warehousing operation more cost effective and operationally efficient, by utilizing the best external and internal solutions available.

 

Core Services of 3PL Management

 

  • Order Fulfilment

3PL order fulfilment covers order management, fulfilment and distribution, receiving orders, updating inventory, picking and packaging products, distributing and delivering them to the customers’ location.

 

  • Storage

Ensuring safe storage of the client’s goods.

 

  • Transportation

Transporting goods from warehouse to customer with varied methods including cross-docking, FCL (full container load), LCL (less than container load), TL (truckload), and network transport as well as tracking of goods.

 

  • Delivery

Delivering the product to the final destination, i.e., the customer’s location with delivery progress and status.

 

  • Returns Management 

Includes picking products from the customer’s place and delivering it back to the warehouse for processing, refurbishment or scrapping.

 

Business process outsourcing services
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Business process outsourcing services

 

Looking for a reliable business process outsourcing partner? We are here to help you with outsourcing any of your business processes. Proven transition methodology, quality standards, performance monitoring, a process of continuous improvement and well trained employees are key components to deliver an efficient outsourcing solution.