Challenge

A company operating isolated branch offices across multiple European territories faced significant process inconsistencies, non-compliance with global standards, and challenges in managing Accounts Receivable effectively.

Solution

Pan-European Accounts Receivable services were outsourced to the Sony DADC European Service Centre. We took over full cash collection operations – including payment processing, dispute management, and overdue control – across 8 territories, with 12 FTEs and support in 7 languages.

Benefits for client

• Improved AR performance in Year 1
  • Decreased overdue debit ratio by 5 % while total AR balance increasing
  • Increase funds availability
• Client’s direct cost reduction
• Full transparency through implemented governance

Expert insight

,,We streamlined processes across territories and achieved compliance with the client’s global policies. This led to a 5 % decrease in the overdue debit ratio, while total AR balance increased by 26 %.”

Ondřej Kellner
Finance Operation Manager

Sony DADC European Service Centre