1st level support team for the end customer online queries on behalf of our client, one of the largest Swiss media houses.

We handled all written inquiries from end customers like subscription cancellations, e-paper, newsletter or log-in issues, account synchronization, returns of the letters and reassignment to support level 2.

Hotline solution with card processing capabilities under CCTV surveillance for one of the biggest home entertainment companies based in the United Kingdom.

Our specialists managed all B2C customer queries like order requests, orders tracking, shortages or return requests. We checked the payment statuses and worked with the end customer’s bank details in a dedicated CCTV environment.