Challenge

For several years, our client had mismanaged it´s Vendor Central account due to an incorrect understanding of remittance advices. The situation escalated when, instead of receiving a payment from the marketplace, the company received a request to refund € 2 million.

Solution

We analysed the situation and created a step-by-step plan to resolve the significant discrepancies in the accounts. After fully reversing several years of ledger clearings, applying everything correctly and disputing all unauthorized claims, the marketplace paid back € 330,000 of previously deducted amount.

Expert insight

,,Vendor Central processes are exceptionally complex, difficult to comply with and everchanging. Keeping on top of them requires constant vigilance, expertise and time investment. Failure to comply with stringent requirements results in chargebacks, deductions and thus loss of revenue.

We are confident in our expertise in the areas of Accounts Receivable processes, returns consulting, EDI message optimisation, Vendor Central understanding and many more areas that impact the accuracy of the revenue from business with marketplace.“

Ondřej Kellner

Finance Operation Manager

Sony DADC European Service Centre