European Service Centre in Prague

Credit Controller with French

What will you do?

  • Ensure customers pay within terms and conditions and escalate late payers or those with cash flow problems, proactively identify barriers to payment.
  • Proactive, frequent telephone and email communication with customers to build the relationship and ensure smooth cash collection.
  • Allocate incoming payments in the business system in timely manner.
  • Process customer claims in Sony or customers systems.
  • Maintain customer ledgers in cleanest possible shape by matching credits and debits.
  • Develop customer specific solutions to automate/ improve process.
  • Ensure credit limits are appropriate, orders are released as authorised, and credit insurance conditions are in compliance with Sony’s Credit Management policies.
  • Proactively develop relationship with clients as well as internal and external customers to facilitate business objectives. These contacts can include Finance, Accounts Payable, Purchasing, and Warehouse/Receiving Management.
  • Provide detailed analysis of customer issues – amount, root cause, immediate solution, and action plan for avoiding recurrence.
  • Produce management and client reports as required, co-ordinate and feedback business measures/ KPI reporting to the Client in-line with the contract.
  • Assist in monthly and other assigned reporting and provide monthly reconciliations.


What will you get for it?

  • Opportunity to grow and realize oneself in an international company.
  • Positive company culture based on respect to the employees and their work.
  • Language courses and other trainings.
  • 5 weeks of vacation.
  • Paid overtimes.
  • Company events.
  • Annual bonus (based on financial results).
  • Very nice and new working environment at Nove Butovice.
  • Working flexible hours.
  • Meal vouchers.
  • Discount for Sony DADC customer’s products (CD, DVD, BD, PS).


What do we expect from you?

  • Be fluent in French and have English on communicative level.
  • Have experience from SSC environment in the area of Finance & Accounting, Credit & Cash Collections or Customer Service.
  • Be highly competent in Microsoft Office – particularly MS Excel.
  • Have excellent communication skills – both verbal and written.
  • Be proactive, assertive, focused & target driven, problem solver.
  • Be resourceful, effective, flexible and customer focused personality.
  • Be a team player, friendly and outgoing, diligent and assertive.
  • Have practical approach to problem solving.


Věra Knaislová
HR Officer