Sony

European Service Centre in Prague

Claim Administrator with French and English

What will you do?

  • Carry out administrative and transactional tasks within in the area of claim management.
  • Process all incoming claims on the Customer Query Management system.
  • Ensure proper classification of claims into predefined categories.
  • Ensure completeness and correctness of the claim data received from customers.
  • Ensure all logged queries are resolved within timescales set by line manager/service agreements.
  • Maintain effective communication in French and English with customers, business partners and colleagues.
  • Document the processes and procedures. Ensure the documentation is up to date at all times.
  • Produce regular and ad-hoc reports as required.
  • Address client issues/requests promptly.

 

What will you get for it?

  • Interesting job in an international company with positive culture based on a respect to the employees and their work.
  • Workplace in a new and very small shared office (max. 25 people).
  • 5 weeks of vacation.
  • 25.000 CZK Referral bonus.
  • Annual bonus in amount of one month wage.
  • Paid overtimes or spare leave instead.
  • Meal vouchers in amount of 90 CZK (40 CZK paid by company).
  • Language and other trainings for free.
  • 300 CZK for Pension insurance.
  • Favored telephone tariffs.
  • Company events.
  • Discount for Sony DADC customer’s products (CD, DVD, BD, PS).

 

What do we expect from you?

  • Very good French and English (B2).
  • Competent in Microsoft Office – particularly MS Excel.
  • Highly effective and efficient in data processing.
  • Very good attention to detail.
  • Skillful in prioritization and managing several responsibilities simultaneously.
  • Proactive, assertive, focused & target driven, problem solver.

Contact

Julie Borecká
HR Business Partner