European Service Centre in Pilsen

IT Help Desk Agent s AJ Plzeň

What will you do?

  • First level supporting for internal users (European territory).
  • Receive, track and resolve requests and incidents in ticketing system.
  • Provide services on a regular basis.
  • Communicate via e-mail, phone.
  • Cooperate within international IT team.


What will you get for it?

  • Interesting job in an international company with a positive culture based on a respect to employees and their work.
  • Workplace in a modern open-space office is located in the Pilsen city centre.
  • 5 weeks of vacation.
  • 25 000 CZK bonus for recommendation of a new employee.
  • Annual bonus in a form of one month wage.
  • Paid overtimes or spare leave instead.
  • Meal vouchers in amount of 90 CZK (40 CZK paid by company).
  • Language and training courses for free.
  • 300 CZK for Pension insurance.
  • Special tariff for calling.Company events.
  • Discount for Sony DADC products (CD, DVD, BD, PS).


What do we expect from you?

  • Technical secondary school degree, college is an advantage.
  • English language on a good level, German is an advantage.
  • MS Office experience.
  • Willingness to learn new things in a fast-paced environment.
  • Team player.
  • The ability to interact openly and directly with others.
  • The ability to diagnose, analyze and resolve issues.
  • Proactive service and customer/ user oriented approach.
  • Structured and security aware way of working.
  • Flexible and adaptable oriented.


Věra Knaislová
HR Officer