Sony

European Service Centre in Pilsen

Customer Service - Master Data Specialist

What will you do?

  • Maintenance of the master data on the Common Distribution System in the area of article, customer and campaign set-up for one of our key clients – French market.
  • A part of Customer Service team, who is in charge of order/return management – updates on master data changes which have impact on order/ return processing, updates on the actual campaigns status, etc.
  • Ensure tasks are processed within timescales set by line manager/service agreements.
  • Maintain effective communication in foreign language with relevant contact persons.
  • Carry out maintenance/housekeeping in regards to all admin related files and data.
  • Address client issues/requests promptly.
  • Flexible approach to ad-hoc requests related to master data amendments.

 

What will you get for it?

  • Interesting job in an international company with positive culture based on a respect to the employees and their work.
  • Workplace in a new and very small shared office (Prague) and bigger one (Pilsen).
  • Workplace in Pilsen or Prague.
  • 5 weeks of vacation.
  • 25.000 CZK Referral bonus.
  • Annual bonus in amount of one month wage.
  • Paid overtimes or spare leave instead.
  • Meal vouchers in amount of 90 CZK (40 CZK paid by company).
  • Language and other trainings for free.
  • 300 CZK for Pension insurance.
  • Favored telephone tariffs.
  • Company events.
  • Discount for Sony DADC customer’s products (CD, DVD, BD, PS).

 

What do we expect from you?

  • Very good level of French and communicative level of English.
  • Friendly and easy-going personality.
  • Computer literacy and some experience with MS Excel.
  • Efficiency in data processing.
  • Responsibility, accuracy, diligence, commitment to high standards.
  • Good communication skills.
  • Basic knowledge of customer service processes.
  • Practical approach to problem solving.
  • Flexibility, good time management.
  • Will to learn and absorb new knowledge.
  • Ability to work within a team as well as being able to set personal targets.

Contact

Julie Borecká
HR Business Partner