Customer Care Centre
How may I help you? At our Customer Care Centre, this is more than just a question, it's our philosophy. No matter if your business requires inbound or outbound solutions, fulfilment services or e-commerce -- we are here to serve you! 24 hours a day, 7 days a week, national or international -- we speak 15 languages and employ a highly-trained and dedicated staff to bring you the best in care solutions and beyond the ordinary. Our individual offerings let you benefit from our many years of experience in the call and customer care business.
Key Benefits
- Have one partner that does it all, while you focus on your core business
- Provide 24/7 local language service to your customers at an affordable cost
- Reduce fixed costs as Sony DADC will provide human resources, infrastructure and up to date technology
- Reduce implementation efforts and apply Sony DADC's out of the box solutions
Inbound Services
- Customer support and care programmes
- Order taking
- Service hotline and helpdesk
- Claim management
- Online and offline request management
- Administration work
- After-sales support and care programmes
Outbound Services
- Market research
- Follow-up and e-mail marketing
- Surveys and polling
- Database update and cleansing
- Fulfilment, such as storage, packaging and mailing of materials
- Telesales and promotions
- After-sales support and care programmes
